Last Updated: March 11, 2025

Welcome to Big Cheese Pizza! We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://bigcheesepizza.com/) or use our mobile application (the “App”). By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Contact Information: Name, email address, phone number, and delivery address when you place an order or sign up for our loyalty program.
• Payment Information: Credit/debit card details or other payment methods processed through our secure third-party payment processors.
• Account Information: Username, password, and preferences if you create an account on our website or App.
• Feedback: Comments, reviews, or survey responses you submit.

b. Information Collected Automatically

• Usage Data: Pages visited, time spent on our website/App, items added to your cart, and order history.
• Device Information: IP address, browser type, operating system, and mobile device identifiers.
• Location Data: Approximate location based on your IP address or precise location (with your consent) for delivery purposes.
• Cookies and Tracking Technologies: We use cookies to enhance your experience, such as remembering your preferences or tracking website analytics. You can manage cookie settings in your browser.

c. Information from Third Parties

• Social Media: If you interact with us via social media platforms or log in using a social media account, we may collect information like your username or profile details.
• Third-Party Services: Data from delivery partners or marketing providers, if applicable.

2. How We Use Your Information

We use your information to:

• Process and fulfill your pizza orders, including delivery and payment processing.
• Communicate with you about your orders, promotions, or updates (e.g., via email or SMS, if you opt in).
• Improve our website, App, and services through analytics and feedback.
• Personalize your experience, such as recommending items based on past orders.
• Prevent fraud and ensure the security of our systems.
• Comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

• Service Providers: Third parties that help us operate, such as payment processors, delivery services, or website hosting providers.
• Business Partners: For joint promotions or loyalty programs, with your consent.
• Legal Authorities: If required by law, regulation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of Big Cheese Pizza, your information may be transferred as part of the business assets.

4. Your Choices

• Account Settings: Update your preferences or delete your account via the website or App.
• Marketing Communications: Opt out of promotional emails or texts by following the unsubscribe instructions in those messages.
• Cookies: Adjust your browser settings to block cookies, though this may affect functionality.    
• Location: Disable location access through your device settings.

5. Data Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Retention of Information

We keep your personal information only as long as necessary to fulfill the purposes outlined in this policy (e.g., order processing, legal compliance) or as required by law. For example, order history may be retained for accounting purposes, while unused accounts may be deleted after a period of inactivity.

7. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such data, we will delete it promptly.

8. Third-Party Links

Our website or App may contain links to third-party sites (e.g., payment processors or social media). We are not responsible for their privacy practices, so please review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website and App with a revised “Last Updated” date. Continued use of our services after changes constitutes acceptance of the new terms.

10. Contact Us

If you have questions, concerns, or requests regarding your privacy, please contact us at:

• Email: jacob@bigcheesepizza.com
• Phone: (509) 525-4422
• Address: Big Cheese Pizza, 499 N Wilbur Ave, Walla Walla, Washington 99362